**Important message for MasterCard users**

1. How do I make a deposit to my account?
2. How long does it take to process my deposit?
3. How do I cash out my winnings?
4. What are the deposit limits?
5. What are the gambling limits?
6. How do I make a credit card deposit? Is it secure?
7. How do I send money through Western Union?
8. How do I send a Wire Transfer?
9. Who is "Intersafe Global LTD"?
10. What should I do if I submitted a deposit but I do not see the amount in my bankroll?
11. What is the Address Verification System (AVS)?

In order to make a deposit you must first download our software by clicking  anywhere throughout our web site. Then you need to open your real money account. 

If you have done this and received your user name and password for real money, you are ready to make a deposit to your Casino on Net bankroll: 

· Start Casino on Net program 
· Enter your real user name and password in the "connect" screen 
· Select "Cashier" and then select the "Deposit" screen 
· Select the desired deposit method 

We strongly recommend using your credit card for making a deposit. We use the latest encryption and protection technologies to assure your credit card data is fully protected. There is nothing to worry about – submitting your credit card information on our secure form is probably safer than using your card at your local gas station. Learn here more about making a credit card deposit. 

For further information about the different deposit methods click here: 

• Credit Cards - Online or by Fax
• Western Union
• Wire Transfer

Credit card deposit: your account will be credited within 2-5 minutes. 
Western Union deposit: once we receive your e-mail message informing us of the transfer it will take up to 5 minutes to credit your account. 
Wire transfer: a wire transfer will take 2 business days to arrive at our bank. Your account will be credited as soon as our bank receives the transfer. 
Check: a check may take over a month to process due to slow mail service and clearing time. 
 
3. How do I cash out my winnings? 
  
In order to cash out money from your account go to the Cashier and select the "cash out" screen. 
The money you cash out will be refunded to your credit card account. 
  
All cash out requests are automatically refunded to your credit card account. This policy protects our clients from credit card fraud, and eliminates the unauthorized use of credit cards. It is also the quickest way to pay winnings, and most convenient to our clients. There are no charges for credit card refund, and the full amount will be refunded to your card. 
  
The refund will be made to your credit card only up to the total amount that was deposited with that credit card. If you have cashed out more than your total deposits, the balance of your cash out request (which was not refunded to your credit card) will be sent as a bank draft or wire transfer, according to your selection (company checks are not available). This limitation on the amount that can be refunded to your credit card is imposed by the credit card companies, and is not in our control.  
  
Bank drafts will be sent by registered mail to the address you have submitted. The charge for a bank draft cash out is 0.25%, with a minimum charge of $5 (which means that any cash out up to $2,000 will be charged only $5). Please allow up to two weeks for delivery due to slow mail service. 
  
If you select Wire transfer as the preferred method for receiving the balance of your cash out, you will be asked to send us further information such as account number, bank name etc. The charge for a wire transfer cash out is 0.5% with a minimum charge $5 (which means that any cash out up to $1,000 will be charged only $5). 
  
Cash out requests are processed within 5 business days. You will be notified by e-mail when a cash out request is processed, so you can follow up and make sure the money was received. 
  
You can track the status of your cash out requests on your PC, by entering the Cashier in our casino and selecting the "cashout" screen.  

 
4. What are the deposit limits?  

The limits are as follows:  

Credit Cards 
Minimum single deposit $50  
Maximum single deposit $1000  

Western Union:
Minimum single deposit $50 
Maximum single Initial Deposit $1000 
Maximum single deposit $3000 
Wire Transfer: 
Minimum single deposit $100 
Maximum single Initial Deposit $1000 
No maximum limit after initial deposit

 
5. What are the gambling limits?  
 
The table limits are as follows: 

Roulette:  
the minimum bet is $1 and the maximum bet is $50 (you may place a maximum total of $50 on the table, in any combination of $1, $5 and $50 chips). 
  
Blackjack:  
the minimum bet is $1 and the maximum initial bet is $50. You can increase the initial bet by doubling down or taking insurance (if you are not familiar with these terms, go to our Help file by selecting "help" or pressing F1 in our casino). 
  
Slots:  
the minimum bet is $0.25 and the maximum bet is $3. 
  
Video poker:  
the minimum bet is $1 and the maximum bet is $5.
  
Baccarat:  
the minimum bet is $1 and the maximum bet is $150.

1. Start the Casino on Net program
2. Enter your real money user name and password in the "Login" screen
3. Go to the "Cashier"
4. Select "Credit cards". You will see a form with the logo of Intersafe Global LTD., which is the company we use for E-Cash services.
5. Enter all the information in the on-line form carefully and click SUBMIT.
6. You will receive a serial number for your deposit. We recommend that you make a note of this number for future reference.

1. Start the Casino on Net program
2. Enter your real money user name and password in the "Login" screen
3. Go to the "Cashier"
4. Select "Credit cards by Fax". You will see a form on your Notepad with the logo of Intersafe Global LTD., which is the company we use for E-Cash services.
5. In your Notepad, go to File/Print. This will print out the form.
6. Enter all the information and fax the form to 1-268-460-8425.

For more information on how to make a Western Union deposit please contact us at support@casino-on-net.com. 
  
 
8. How do I make a deposit by Wire Transfer?  

For more information on how to wire transfer money to your casino bankroll please contact us at support@casino-on-net.com 
 
9. Who is "Intersafe Global LTD"?  

InterSafe Global LTD is the company that operates the E-Cash service for Casino on Net. InterSafe specializes in secure Internet transaction processing. They provide a vital link between Internet customers and merchants. When our clients want to make a deposit to their casino bankroll, this is done through InterSafe. The credit card is charged to InterSafe Global LTD, and this is the name that will appear on your credit card statement. 
For more information please go to www.intersafeglobal.com 
 
10. What should I do if I submitted a deposit but I do not see the amount in my bankroll?  

When you submit a credit card deposit it should be credited into your account within 2-5 minutes. If the deposit was rejected, we will notify you immediately by e-mail. If you do not see the money in your casino bankroll, check your e-mail box. If there is no message from Casino on Net, contact our support team. 
 
11. What is the Address Verification System (AVS)? 

AVS is one of the security measures we use to prevent credit card fraud. 
When you submit a credit card deposit we compare your address with the address registered for this card in the bank.  
If your deposit was rejected by the AVS system (you will be notified by e-mail of this) you must check the address you have entered and make sure your bank has the correct address. 
 

  Back to F.A.Q Menu